Mr & Mrs White
Every step of the process of choosing a security system with Secure Home Systems, from first sales call through to installation and beyond has been a joy. Sales staff are well informed and do not try to push unnecessary equipment or service charges. We were asked pertinent questions about how we would use the system and what we needed it to do and given concise and accurate explanations on the different options available. The system was then designed exactly to our requirements and installed promptly. The engineer was pleasant, efficient, knowledgeable and went out of her way to make sure we understood how to use the system before she left the property. There was no mess and the engineer asked us where we would like the monitor, keypad to be installed so that they would not be obtrusive or look unsightly. The customer aftercare is excellent and it’s such a comfort to know that this company is just at the end of the phone
Ms C Smith
I would just like to thank the whole team at Secure Home Systems from the advisor who came out to see us, the whole process was a pleasure. The two engineers who installed my system were so patient in showing me how it all works it was absolutely simple to use I will always recommend Secure Home Systems to potential customers.
Mark explained how your system works and answered questions in a way easy to understand.
At no point were hard selling tactics used. This gave me confidence this is a company i could trust. At the moment i am mobile and able to respond to events in the home. I would consider your services in the future as i age.
Mr & Mrs Clarke
I am contacting you to thank your company for the visit of your representative Mark Crimmins last week.
He was extremely helpful, informative and courteous and although we shall not be going ahead with the purchase of a system from you we appreciated the time he gave us.
We have just had a visit from the above rep. We would like to confirm that he was polite and respectful. He explained your product fully and even though we decided not to make a purchase we are happy to recommend him
Mr & Mrs Parks
We have had the system in now for over 6 months and it has done nothing but help us. The system provides the safety we like and we know that our house and we are protected.
Chris & Di (Retford)
The adviser who visited our home gave us a very informative demonstration of the complete system. We as a couple decided that it was what we needed and purchased the system. The engineer installed the system and we are very happy with the way it was handled. We home this information is helpful to other
Mr & Mrs Adams
I am very happy with whats be done for us my wife feels much more comfortable.
Mr & Mrs Proctor
Your two engineer were excellent. They were outstanding.
Mr & Mrs McDonald
I want to thank you for a fantastic service. I am 200% over the moon with the service that I have received and I shall be sending in a letter of thanks
Mr & Mrs Lester
I am writing to thank you for the excellent service your company has just provided. Three days ago our telephones developed noise that prevented conversation, and also operated the warning light on the control panel. Your office put me in touch with one of your service engineers, and by instruction programmed the keypad. This improved the situation but unfortunately an hour later the phone went completely dead.Assuming this was a BT line problem, i spent most of Saturday trying to phone Sky – Our provider, to ask BT to check the line. After being kept waiting so many times i decided to try again first thing this morning. However my wife got up first and decided to try her luck. Unfortunately instead of ringing Sky she rang your company this resulted in a call on my mobile at about 8.30am with a promise to send out one of your service engineers to ensure the problem was not equipment related. So at 11am this morning Kevin arrived and by replacing a filter eliminated the land line problem. We has the phone back in service but the noise was still present. He then had the lengthy process to check back through the complete system to cure the problem.
So again many thanks for your efficient and courteous customer service – unfortunately this is a rare commodity these days. I am just so thankful that i don’t have to battle again to get the landline tested.
We have just concluded the visit from Mark Crimmins and we were very happy and impressed by his knowledgeable and professional manner. Whether or not we will pursue the system is not yet decided but he certainly is an asset to your company
Mr & Mr Dilwilyn Scott Broseley
I write to compliment you on the way in which you responded to my expression of interest in your security system.
When Mr. Vry came he was exceptionally helpful. He did not try to “bully” me into making a decision,nor he did not pretend that there was a fabulous “offer” which could only be accessed if I signed up there and then. On the contrary he was informative, understanding and a pleasure with whom to talk.
Sadly, at this time I cannot afford to enter into a contract and again Mr. Vry was completely understanding and did not make me feel at all uncomfortable for having refused his product.
While I may not at this moment be able to be a customer, I am certainly going to recommend your company to others of my acquaintance. Equally, feel free to use this e-mail, in part or in whole, should you wish to do so.
Mrs Garnett – Warden
After I telephoned you regarding a strange bleep coming from our system, your engineer Dean called. He replaced all the batteties, checked the whole system and then gave my husband a lesson on how to use the system properly. He was polite, very efficient and extremely helpful. Thank you for an excellent service. If fact we intend to downsize next year and will be arranging with you to move the system to our new home.
Mr S Morgan
To manager, of Secure Home Systems
On the 6/9/2018 Two of your engineers ,installed cc/tv in Blunsdon, Swindon, Wiltshire.
I am writing to you to inform you that the two engineers Tony and Anna did a first class job in all aspics of the job. I could write a long list from start to finsh of the job on how good they were.
I hate writing letters but it this case ,i just had to inform the management on how good they were.
Thank you once more for a good job done. Stephen Morgan
Thank you for installing my new alarm system. Anne and Mark were very professional, friendly and helpful and the whole installation went without a hitch. I now feel much more safe and secure.
I just wanted to thank you very much indeed for the prompt, efficient and compassionate way in which you resolved my query on behalf of my mother, Mrs Andrea Thomas.
Your prompt action today to ensure that her refund was expedited, following what was clearly an error on the bank’s behalf, is hugely appreciated, especially by my mum. Unfortunately, she really is very ill in hospital and was becoming quite agitated about the whereabouts of the cash, so it was a huge relief to be able to reassure her this afternoon.
Many thanks again for dealing with the matter so quickly and compassionately.
Mr T Horsfield
I would like to compliment and give a big thank you to Anne, who patiently solved a difficult problem with our control panel.
Mr D Shuck
We as a family would like to thank Your staff Nigel Parry security adviser for introducing himself and explaining to us that the monitoring system we have needs to be upgraded as BT are moving onto fibre and our system will not work due to it being on copper, your service technical engineer Anne was brilliant in explaining to us what she was doing as she went along, her 30 years experience and knowledge shown throughout the job she was performing, she was very kind and polite and she demonstrated to us how we use the new system and made sure we understood and felt comfortable and at ease before she left, a real credit to your company as we were told she is the only female engineer.
Mrs E Cant
Thank you so much again for you and your organisation have done to help us at a time when i was really wondering how i was going to cope. I really appreciate the fact that you have gone out of your way to help us keep the house secure. Kindness personified.
Call centre response to burglary at home of Daniel Jordan
My name is Daniel Jordan and I was hit by a home invasion on the 6th September 2019. I awoke at 0617 with 3 (could be 4) persons in my bedroom shining a torch in my face and demanding where my gold was. I was able to get hold of my medical alert fob and pressed it with the effect that the persons left and the call centre contacted me to see if I was all right on learning that I was ok but had been robbed they asked if they should call the police I (very thankfully) replied yes. The police arrived at 0625 just missing the robbers who got away with £450 plus some male jewellery (only). The robbers left the house in a mess having sprayed “Mr Muscle” all over to kill DNA and fingerprint detection. I have already expressed my thanks on the telephone to various contacts at Secure Home Systems but was informed by the security agent that an E-Mail of my thanks would be appreciated, well here it is Many thanks to the help desk who were on that day it is much appreciated.
Yours Daniel Jordan (now with a new security system installed today).
Professional and helpful Engineer
Just to say that the engineer – Will – came yesterday morning to fit the additional sounder. He was very professional, courteous and considerate; so many thanks to him.
Many thanks also to you for all you’ve done – getting this arranged and sorted so quickly, and making things so easy for us; I and my parents are very grateful.
Many thanks again and hope you have a great week,