A letter to the directors.

“To the Directors,

We were unfortunate to have had a burglary at our home on Wednesday 4th January 2024. Our garage, though alarmed, was broken into. Our first reaction was “Why didn’t the alarm activate?”

I telephoned Secure Home Systems’ head office and spoke to Karen who promptly transferred me to Lee, who dispatched an engineer, James, to my home immediately.

I wish to place on record the professional way in which everything was dealt with from my initial call to the garage being made secure.

On arrival James examined the alarm which was working perfectly, but was turned off during the time of the burglary. James worked alongside everyone else until the garage roof was secure, his attitude and calm approach was commendable. The customer certainly did come first.

As directors, you are unable to be aware of everything that takes place within the company’s day-to-day operation unless a customer tells you. Karen, Lee and James are remarkable ambassadors for your business, you are very fortunate to have them.

In the near future, my husband and I wish to discuss having an independent alarm system for our garage.

“Thank you” are very small words, but sincerely felt.”