After I telephoned you regarding a strange bleep coming from our system, your engineer Dean called. He replaced all the batteries, checked the whole system, and then gave my husband a lesson on how to use the system properly.
He was polite, very efficient, and extremely helpful.
Thank you for an excellent service. In fact, we intend to downsize next year and will be arranging with you to move the system to our new home.
Mrs Garnett
Secure Home Systems is continuing to closely monitor developments with respect to the Coronavirus (COVID-19).
We have been taking steps to ensure the safety and wellness of our employees, reviewing business continuity plans, prudently evaluating the need and attendance at group gatherings, and working to implement visitor guidelines for those coming to our office.
We have established a team that is working to determine the appropriate measures which should be taken during this event. This team will help guide our actions in responding to this global outbreak including measures to reduce the spread of the illness whilst maintaining business continuity through our sales, servicing, and technical departments.
We are also taking necessary precautions when it comes to engineer and assessor visits.
As you are aware, the entire globe has been impacted due to the coronavirus outbreak and it may be more difficult to confirm appointments and installation dates at this time but we do still want to provide a service to our customers.
This situation remains dynamic and constantly moving. We will continue to provide updates as we learn more. We are confident in our preparation and contingency planning for situations such as this but will make changes as we see necessary.
In the light of the most recent government recommendations, we are running our office with very light cover and where possible have team members working from home. Our team will be contactable on our normal office number and through our regular email addresses so our service will continue very much as normal.
Secure Home Systems is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.
If you have questions or concerns about your alarm or require assistance please get in touch with us and we will do our very best to provide answers.
Michael Vry, Operations Manager,
Secure Home Systems Limited
I want to thank you for a fantastic service. I am 200% over the moon with the service that I have received and I shall be sending in a letter of thanks.
Mr & Mrs McDonald
I am contacting you to thank your company for the visit of your representative Mark last week. He was extremely helpful, informative, and courteous and although we shall not be going ahead with the purchase of a system from you we appreciated the time he gave us.
Mr & Mrs Clarke
Secure Home Systems Ltd. has completed another acquisition with the purchase of Smart Home Protection Ltd based in Cannock West Midlands, this adds another 2200 customers to our portfolio. (20/11/19)
Just to say that the engineer – Will – came yesterday morning to fit the additional sounder. He was very professional, courteous, and considerate; so many thanks to him.
Many thanks also to you for all you’ve done – getting this arranged and sorted so quickly, and making things so easy for us; I and my parents are very grateful.
We have just concluded the visit from Mark and we were very happy and impressed by his knowledgeable and professional manner. Whether or not we will pursue the system is not yet decided but he certainly is an asset to your company.
Jane Lambert
I just wanted to thank you very much indeed for the prompt, efficient, and compassionate way in which you resolved my query on behalf of my mother, Mrs Andrea Thomas.
Your prompt action today to ensure that her refund was expedited, following what was clearly an error on the bank’s behalf, is hugely appreciated, especially by my mum. Unfortunately, she really is very ill in hospital and was becoming quite agitated about the whereabouts of the cash, so it was a huge relief to be able to reassure her this afternoon.
Many thanks again for dealing with the matter so quickly and compassionately.
Emma Thomas
Mark explained how your system works and answered questions in a way easy to understand. At no point were hard-selling tactics used. This gave me confidence this is a company I could trust.
At the moment I am mobile and able to respond to events in the home. I would consider your services in the future as I age.
Julie Jepson
I would just like to thank the whole team at Secure Home Systems from the adviser who came out to see us, the whole process was a pleasure.
The two engineers who installed my system were so patient in showing me how it all works it was absolutely simple to use I will always recommend Secure Home Systems to potential customers.
Ms C Smith