Have you seen the On Call vans and cars on the road across the UK?
As a group company, they are delighted to own a fleet of 30 vehicles saving costly monthly lease fees
The On call Technical engineers recently came together for a training day allowing them to celebrate their fleet and for us to thank the boys and girls who are out on the road looking after our customers every day. Thanks On Call Technical.
We are proud to announce the launch of our brand-new Secure Home Systems’ website. Over recent years we have developed, expanded the business, and increased our offering to customers and our new website perfectly reflects this. Our combination of CCTV and monitored security systems in the home gives you and your family protection, reassurance, and acts as a deterrent against potential crime.
Our service offering has been expanded to allow all customers to build bespoke CCTV and monitored alarm security systems, to the level of protection each customer requires. Our new blog will be home to important updates that may affect your security systems, information about how to make the most out of your CCTV and security system set up, along with interesting and informative industry and company updates – so please check back for upcoming articles!
We’d like to send our thanks to The Marketing People for designing and implementing our new logo and branding across various touchpoints including building our new, responsive, and mobile-friendly website. They helped us by structuring the website to communicate our services most effectively to customers, and to reflect our company’s expansion of offerings. The new website demonstrates to customers the benefits a CCTV and monitored alarm security system can provide your family and home along with the peace of mind that we’re always monitoring your system, and this was implemented effectively by The Marketing People.
We hope you enjoy reading our new website, and we are happy to assist you with any CCTV and security system enquiries. Please get in touch and let’s discuss how we can secure your home, it’s what we do.
Secure Home Systems reaches out to elderly during testing times
Secure Home Systems has stepped up its’ customer care calls in a bid to reach out to customers feeling alone and isolated during the coronavirus pandemic. With their offices closed, a small number of staff have been working remotely from home, calling customers over the telephone to check in on them.
Operations Manager Michael Vry said these were unprecedented times and, with the company having a large proportion of elderly and vulnerable clients, there was a duty of care to ensure all were okay.
He said: “Just yesterday we had a case where we called a customer only to discover she was feeling very vulnerable and upset. Her husband had suffered a massive stroke last week but had been sent home from the hospital to clear beds for those patients seriously ill with the coronavirus.
“She had no idea how to reset her burglar alarm at night-time as that was normally something her husband would do and she was frantic.
“We called by chance as one of our new customer care calls and were soon able to remotely reset her alarm and spend some time chatting with her to make sure they were both ok.
“She told us they had no family nearby and had felt so worried and alone our call meant everything to her.”
Michael said: “I’m extremely proud of our staff who have adapted to these testing conditions and ensured we can continue to support the business and most importantly our customers at these very unprecedented times.”
Secure Home Systems has limited the number of home visits following the government’s advice on essential working but we do have a limited number of engineers on call to deal with emergencies.
Secure Home Systems is continuing to closely monitor developments with respect to the Coronavirus (COVID-19).
We have been taking steps to ensure the safety and wellness of our employees, reviewing business continuity plans, prudently evaluating the need and attendance at group gatherings, and working to implement visitor guidelines for those coming to our office.
We have established a team that is working to determine the appropriate measures which should be taken during this event. This team will help guide our actions in responding to this global outbreak including measures to reduce the spread of the illness whilst maintaining business continuity through our sales, servicing, and technical departments.
We are also taking necessary precautions when it comes to engineer and assessor visits.
As you are aware, the entire globe has been impacted due to the coronavirus outbreak and it may be more difficult to confirm appointments and installation dates at this time but we do still want to provide a service to our customers.
This situation remains dynamic and constantly moving. We will continue to provide updates as we learn more. We are confident in our preparation and contingency planning for situations such as this but will make changes as we see necessary.
In the light of the most recent government recommendations, we are running our office with very light cover and where possible have team members working from home. Our team will be contactable on our normal office number and through our regular email addresses so our service will continue very much as normal.
Secure Home Systems is committed to continuing to provide the superior service and support that our customers have come to expect of our company throughout this situation.
If you have questions or concerns about your alarm or require assistance please get in touch with us and we will do our very best to provide answers.
Michael Vry, Operations Manager,
Secure Home Systems Limited
Secure Home Systems Ltd. has completed another acquisition with the purchase of Smart Home Protection Ltd based in Cannock West Midlands, this adds another 2200 customers to our portfolio. (20/11/19)
Hello all potential customers,
My name is Debra Vry, Director of Secure Home Systems Ltd. All of my previous work experience has been within the care industry and I hold a Level 5 diploma in Care and Management with vulnerable adults.
Having been introduced to the medical alarm side of this industry I decided to incorporate a company that I believe to be far superior than all current companies within this industry for both product, service and maintenance. I truly believe in our monitored alarm system giving absolute peace of mind and independent living.
The system I have brought to the market not only provides medical response it is also monitored 24 hours a day, 7 days a week for potential fire and smoke issues. Also incorporated into the system is a monitored burglar alarm.
The reason I chose this system is to provide absolute ease of use. I have put what I believe is an excellent management structure in place to help run the company as we grow.
We now have working within our company over 40 years’ experience within the security industry and I believe this is essential to the growth of our company.
Regards
Mrs D. E. Vry
(Director)
Authorised and regulated by the Financial Conduct Authority