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Customer Service, Testimonials

Patiently solving a difficult problem

I would like to compliment and give a big thank you to Anne, who patiently solved a difficult problem with our control panel. Well Done.

Mr T Horsfield

February 13, 2021/by Secure Home Systems
Customer Service, Testimonials

We appreciate you going out your way to help us keep the house secure

Thank you so much again for what your organisation has done to help us at a time when I was really wondering how I was going to cope.

I really appreciate the fact that you have gone out of your way to help us keep the house secure. Kindness personified.

Mrs E Cant

January 14, 2021/by Secure Home Systems
Customer Service, Set Up & Installation, Testimonials

Dean was polite, very efficient, and extremely helpful

After I telephoned you regarding a strange bleep coming from our system, your engineer Dean called. He replaced all the batteries, checked the whole system, and then gave my husband a lesson on how to use the system properly.

He was polite, very efficient, and extremely helpful.

Thank you for an excellent service. In fact, we intend to downsize next year and will be arranging with you to move the system to our new home.

Mrs Garnett

June 15, 2020/by Secure Home Systems
Customer Service, Testimonials

Extremely helpful, informative, and courteous

I am contacting you to thank your company for the visit of your representative Mark last week. He was extremely helpful, informative, and courteous and although we shall not be going ahead with the purchase of a system from you we appreciated the time he gave us.

Mr & Mrs Clarke

January 19, 2020/by Secure Home Systems
Customer Service, Set Up & Installation, Testimonials

Professional and helpful Engineer

Just to say that the engineer – Will – came yesterday morning to fit the additional sounder. He was very professional, courteous, and considerate; so many thanks to him.

Many thanks also to you for all you’ve done – getting this arranged and sorted so quickly, and making things so easy for us; I and my parents are very grateful.

October 6, 2019/by Secure Home Systems
Customer Service, Testimonials

Thank you for the prompt, efficient, and compassionate way in which you resolved my query

I just wanted to thank you very much indeed for the prompt, efficient, and compassionate way in which you resolved my query on behalf of my mother, Mrs Andrea Thomas.

Your prompt action today to ensure that her refund was expedited, following what was clearly an error on the bank’s behalf, is hugely appreciated, especially by my mum. Unfortunately, she really is very ill in hospital and was becoming quite agitated about the whereabouts of the cash, so it was a huge relief to be able to reassure her this afternoon.

Many thanks again for dealing with the matter so quickly and compassionately.

Emma Thomas

July 9, 2019/by Secure Home Systems
Customer Service, Testimonials

A company I could trust

Mark explained how your system works and answered questions in a way easy to understand. At no point were hard-selling tactics used. This gave me confidence this is a company I could trust.

At the moment I am mobile and able to respond to events in the home. I would consider your services in the future as I age.

Julie Jepson

May 25, 2019/by Secure Home Systems
Customer Service, Testimonials

The Adviser was informative, understanding, and a pleasure to talk to

I write to compliment you on the way in which you responded to my expression of interest in your security system.

When Mr. Vry came he was exceptionally helpful. He did not try to “bully” me into making a decision, nor he did not pretend that there was a fabulous “offer” that could only be accessed if I signed up there and then. On the contrary, he was informative, understanding, and a pleasure to talk to.

Sadly, at this time I cannot afford to enter into a contract and again Mr. Vry was completely understanding and did not make me feel at all uncomfortable for having refused his product.

While I may not at this moment be able to be a customer, I am certainly going to recommend your company to others of my acquaintance.

Mr & Mr Dilwilyn

December 14, 2018/by Secure Home Systems
Customer Service, Testimonials

An excellent alarm system

Excellent! I would rate these people very highly, if you’re looking for an excellent alarm system with very friendly people, these are the people you need to call!

Ms M Neilly

September 8, 2018/by Secure Home Systems
Customer Service, Testimonials

Many thanks for your efficient and courteous customer service

I am writing to thank you for the excellent service your company has just provided. Three days ago our telephones developed a noise that prevented conversation, and also operated the warning light on the control panel. Your office put me in touch with one of your service engineers, and by instruction programmed the keypad. This improved the situation but unfortunately, an hour later the phone went completely dead.

Assuming this was a BT line problem, I spent most of Saturday trying to phone Sky – Our provider, to ask BT to check the line. After being kept waiting so many times I decided to try again first thing this morning. However, my wife got up first and decided to try her luck. Unfortunately, instead of ringing Sky, she rang your company this resulted in a call on my mobile at about 8.30 am with a promise to send out one of your service engineers to ensure the problem was not equipment related. So at 11 am this morning Kevin arrived and by replacing a filter, he eliminated the landline problem. We have the phone back in service but the noise was still present. He then had the lengthy process to check back through the complete system to cure the problem.

So again many thanks for your efficient and courteous customer service – unfortunately, this is a rare commodity these days. I am just so thankful that I don’t have to battle again to get the landline tested.

Mr & Mrs Lester

August 24, 2018/by Secure Home Systems
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Recent Posts

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  • Welcome to our new website!
  • The system has done nothing but help us
  • Call centre response to burglary at home of Daniel Jordan
  • Patiently solving a difficult problem

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Secure Home Systems Ltd.

Unit 28, Fallings Park Industrial, Park Lane, Wolverhampton, WV10 9QB

Recent Posts

  • Have you seen the On Call vans and cars on the road across the UK? May 13, 2022
  • Welcome to our new website! May 28, 2021
  • The system has done nothing but help us May 20, 2021
  • Call centre response to burglary at home of Daniel Jordan March 15, 2021
  • Patiently solving a difficult problem February 13, 2021

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