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Dean was polite, very efficient, and extremely helpful

After I telephoned you regarding a strange bleep coming from our system, your engineer Dean called. He replaced all the batteries, checked the whole system, and then gave my husband a lesson on how to use the system properly.

He was polite, very efficient, and extremely helpful.

Thank you for an excellent service. In fact, we intend to downsize next year and will be arranging with you to move the system to our new home.

Mrs Garnett

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The engineer ensured we understood and felt comfortable with the system

We as a family would like to thank Nigel, your security adviser for introducing himself and explaining to us that the monitoring system we have needs to be upgraded as BT are moving onto fibre and our system will not work due to it being on copper.

Your service technical engineer Anne was brilliant in explaining to us what she was doing as she went along, her 30 years experience, and knowledge shown throughout the job she was performing. She was very kind and polite and she demonstrated to us how we use the new system and made sure we understood and felt comfortable and at ease before she left, a real credit to your company as we were told she is the only female engineer.

Mr D Shuck

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The system was designed exactly to our requirements and installed promptly

Every step of the process of choosing a security system with Secure Home Systems, from first sales call through to installation and beyond has been a joy. Sales staff are well informed and do not try to push unnecessary equipment or service charges. We were asked pertinent questions about how we would use the system and what we needed it to do and given concise and accurate explanations on the different options available. The system was then designed exactly to our requirements and installed promptly.

The engineer was pleasant, efficient, knowledgeable and went out of her way to make sure we understood how to use the system before she left the property. There was no mess and the engineer asked us where we would like the monitor, keypad to be installed so that they would not be obtrusive or look unsightly. The customer aftercare is excellent and it’s such a comfort to know that this company is just at the end of the phone.

Mr & Mrs White

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The two engineers did a first-class job

I am writing to you to inform you that the two engineers that installed our CCTV, Tony and Anna, did a first-class job in all aspects of the job. I could write a long list from start to finish on how good they were.

I hate writing letters but in this case, I just had to inform the management of how good they were.

Thank you once more for a good job done.

Mr S Morgan

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