Thank you for the prompt, efficient, and compassionate way in which you resolved my query

I just wanted to thank you very much indeed for the prompt, efficient, and compassionate way in which you resolved my query on behalf of my mother, Mrs Andrea Thomas.

Your prompt action today to ensure that her refund was expedited, following what was clearly an error on the bank’s behalf, is hugely appreciated, especially by my mum. Unfortunately, she really is very ill in hospital and was becoming quite agitated about the whereabouts of the cash, so it was a huge relief to be able to reassure her this afternoon.

Many thanks again for dealing with the matter so quickly and compassionately.

Emma Thomas