I just wanted to thank you very much indeed for the prompt, efficient, and compassionate way in which you resolved my query on behalf of my mother, Mrs Andrea Thomas.

Your prompt action today to ensure that her refund was expedited, following what was clearly an error on the bank’s behalf, is hugely appreciated, especially by my mum. Unfortunately, she really is very ill in hospital and was becoming quite agitated about the whereabouts of the cash, so it was a huge relief to be able to reassure her this afternoon.

Many thanks again for dealing with the matter so quickly and compassionately.

Emma Thomas

Mark explained how your system works and answered questions in a way easy to understand. At no point were hard-selling tactics used. This gave me confidence this is a company I could trust.

At the moment I am mobile and able to respond to events in the home. I would consider your services in the future as I age.

Julie Jepson

We as a family would like to thank Nigel, your security adviser for introducing himself and explaining to us that the monitoring system we have needs to be upgraded as BT are moving onto fibre and our system will not work due to it being on copper.

Your service technical engineer Anne was brilliant in explaining to us what she was doing as she went along, her 30 years experience, and knowledge shown throughout the job she was performing. She was very kind and polite and she demonstrated to us how we use the new system and made sure we understood and felt comfortable and at ease before she left, a real credit to your company as we were told she is the only female engineer.

Mr D Shuck

I write to compliment you on the way in which you responded to my expression of interest in your security system.

When Mr. Vry came he was exceptionally helpful. He did not try to “bully” me into making a decision, nor he did not pretend that there was a fabulous “offer” that could only be accessed if I signed up there and then. On the contrary, he was informative, understanding, and a pleasure to talk to.

Sadly, at this time I cannot afford to enter into a contract and again Mr. Vry was completely understanding and did not make me feel at all uncomfortable for having refused his product.

While I may not at this moment be able to be a customer, I am certainly going to recommend your company to others of my acquaintance.

Mr & Mr Dilwilyn

I am writing to thank you for the excellent service your company has just provided. Three days ago our telephones developed a noise that prevented conversation, and also operated the warning light on the control panel. Your office put me in touch with one of your service engineers, and by instruction programmed the keypad. This improved the situation but unfortunately, an hour later the phone went completely dead.

Assuming this was a BT line problem, I spent most of Saturday trying to phone Sky – Our provider, to ask BT to check the line. After being kept waiting so many times I decided to try again first thing this morning. However, my wife got up first and decided to try her luck. Unfortunately, instead of ringing Sky, she rang your company this resulted in a call on my mobile at about 8.30 am with a promise to send out one of your service engineers to ensure the problem was not equipment related. So at 11 am this morning Kevin arrived and by replacing a filter, he eliminated the landline problem. We have the phone back in service but the noise was still present. He then had the lengthy process to check back through the complete system to cure the problem.

So again many thanks for your efficient and courteous customer service – unfortunately, this is a rare commodity these days. I am just so thankful that I don’t have to battle again to get the landline tested.

Mr & Mrs Lester