We as a family would like to thank Nigel, your security adviser for introducing himself and explaining to us that the monitoring system we have needs to be upgraded as BT are moving onto fibre and our system will not work due to it being on copper.
Your service technical engineer Anne was brilliant in explaining to us what she was doing as she went along, her 30 years experience, and knowledge shown throughout the job she was performing. She was very kind and polite and she demonstrated to us how we use the new system and made sure we understood and felt comfortable and at ease before she left, a real credit to your company as we were told she is the only female engineer.
Mr D Shuck